Body Cameras and Leadership (How to Build Trust Even When Bad Things Happen)

This disturbing body camera video helps us see how good leadership builds trust—even in the face of disaster.

The following video shows a police officer apparently planting drugs to make an arrest. Watch how the Baltimore PD handles it—what they say at the news conference.

How did you feel watching the officer’s actions?

Then how did you feel after watching the Baltimore PD response?

Does the Baltimore PD response make you feel more or less likely to trust their department in the future?

Leadership Takeaways and Principles

  • It’s not the mistake, it’s how we respond.
  • Controlling information (no cameras) is a form of “using force.” It’s intellectual violence that creates fear and resistance.
  • Transparency (using cameras) builds accountability, trust, and cooperation.

See the full original article at the NBC News website.

Kevin Crenshaw

Kevin, our approachable CEO, is the author of NEVERBOSS: Great Leadership by Letting Go. He's also a consultant, keynote speaker, Rapid Turnaround CEO, and creator of both Hands-Off Leadership™ and Total Relaxed™ Organization. He loves people, leadership, coaching, speaking, tackling tough problems, and physics, but not usually all at once.