TEMPLATE: Communication Channels

The End of Information Overload

The end of communication overload

The solution to information overload isn't less communication, it's CLARITY.​ Great communication gets the right information to the right people, at the right time, in the right way. That can't happen unless you make the channels clear, and you have the right kinds of channels.

A huge key to that is deciding how quickly you need a response. By separating the urgent from the non-urgent, stress drops and people start seeing what matters most, when it matters.

Great communication gets the right information to the right people, at the right time, in the right way.

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Click the image below to open a Communication Channels template you  can customize for your own company. This is a simple Google Doc for speed. Once you're comfortable with it, consider making it beautiful and inspiring.

The ACTION ​items relating to this template appear below as well. These items come from more than one chapter.

Click Image to Get the Template...

Communication Channels template you  can customize for your company.

RELATED ACTIONS

CHAPTER: Communication

ACTION: Clarify Company Communication Channels

Introduce the Communication Channels to your people. Announcing in-person is important since they may have fears. Be sure to listen with mutual empathy, mutual respect, and then establish mutual purpose. The dialog in this chapter can guide you.​

Use the Communication Channels template above as a starting point. Once you're comfortable with your channels, upgrade it to make it attractive and inspiring.​


CHAPTER: Loyalty to Purpose, Not Personalities

ACTION: Implement Daily Intents

For good accountability, you need transparency and good communication without overload. Daily Intents does this. It's a simple morning check-in to sync up, sharing plans and results as a team. It's simple and easy:

  • ​Use a group on your Instant Message channel. See the Communication chapter. Use a texting group if IM isn't possible for this team. Do NOT use email, it has the wrong response time.
  • Check in around the same time each morning. +/- 30 minutes is OK.
  • Each person shares, in very few words:
    • Their top 3 intents for the day
    • WINS since last check-in (things accomplished, things to celebrate)
    • Things they are stuck on (in case anyone has ideas, and so others understand)
  • All discussion about these items should take place on a different channel, so you don't clutter the intents channel.

It's essential to have every team member on the same channel—and other teams on separate channels. You'll learn from each other and remind each other to participate without overload.

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Kevin Crenshaw
 

Kevin, our approachable CEO, is the author of NEVERBOSS: Great Leadership by Letting Go. He's also a consultant, keynote speaker, Rapid Turnaround CEO, and creator of both Hands-Off Leadership™ and Total Relaxed™ Organization. He loves people, leadership, coaching, speaking, tackling tough problems, and physics, but not usually all at once.