ELU 3: Empowering Clarity
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Zones and Roles
What To Expect In This Chapter
Introduction to Zones and Roles
Everyone Leads In Different Ways
Updating the Zones and Roles
Certify: Zones and Roles
5 lessons, 4 quizzes
Guiding Principles
What To Expect In This Chapter
Principles, Not Rules
Case Study: United Breaks Guitars
Using Guiding Principles
Certify: Guiding Principles
5 lessons, 3 quizzes
Authority and Delegation
What To Expect In This Chapter
Bulletproof Delegation
Give Them a Chance to Be Great
Decision Quality
How to "Make the Call"
Certify: Authority and Delegation
6 lessons, 4 quizzes
Empowering Communication
What to Expect In This Chapter
The Secret to Getting What You Want
The Communication Channels
Using the Instant Message Channel
Communication Standards—Putting It All Together
Certify: Empowering Communication
6 lessons, 5 quizzes
Mutual Accountability
What To Expect In This Chapter
Who Is Accountable to Whom?
PS. What Are We Accountable For?
Who's Allowed to Make Mistakes?
Empowering Ways to Raise Concerns
Certify: Mutual Accountability
Survey: Your Current Empowerment Scores
7 lessons, 4 quizzes
Guiding Principles
Principles, Not Rules
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ELU 2: Empowering Culture
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