Take Course Zones and Roles Zones and Roles Lessons What To Expect In This Chapter Introduction to Zones and Roles Everyone Leads In Different Ways Updating the Zones and Roles Certify: Zones and Roles Guiding Principles Guiding Principles Lessons What To Expect In This Chapter Principles, Not Rules Case Study: United Breaks Guitars Using Guiding Principles Certify: Guiding Principles Authority and Delegation Authority and Delegation Lessons What To Expect In This Chapter Bulletproof Delegation Give Them a Chance to Be Great Decision Quality How to "Make the Call" Certify: Authority and Delegation Empowering Communication Empowering Communication Lessons What to Expect In This Chapter The Secret to Getting What You Want The Communication Channels Using the Instant Message Channel Communication Standards—Putting It All Together Certify: Empowering Communication Mutual Accountability Mutual Accountability Lessons What To Expect In This Chapter Who Is Accountable to Whom? PS. What Are We Accountable For? Who's Allowed to Make Mistakes? Empowering Ways to Raise Concerns Certify: Mutual Accountability Survey: Your Current Empowerment Scores