Take Course Living Documents That Empower Everyone Living Documents That Empower Everyone Lessons What To Expect In This Chapter Getting and Staying Smarter Together Bringing Your Documents to Life Processes and Ten Minutes to Ugly Certify: Living Documents Building Competence Building Competence Lessons What To Expect In This Chapter The Art of Certifying Key Points About Certifying Encourage/GROW—How to Coach Anyone Preview Certify: Building Competence Ensuring Capacity Ensuring Capacity Lessons What To Expect In This Chapter Believing the Camel Building a Strong Number Two The Vacation Plan Certify: Ensuring Capacity Worker Turnarounds Worker Turnarounds Lessons What To Expect In This Chapter Success/Turnaround Scorecards Task Mapping and Zones of Genius Certify: Worker Turnarounds Empowered Recruiting Empowered Recruiting Lessons What To Expect In This Chapter The Big Three Qualities—Intelligence, Initiative, Teachability Moneyball Hiring Testing for Culture Match Certify: Empowered Recruiting Survey: Your Current Empowerment Scores